Shipping & Return
Shipping Charges Once orders are received and orders are picked and packed shipping and handling charges will be notified to you on sales order which be email out to you.
If there is a problem with your order preventing us from dispatching, we will normally contact you within 24 hours of the order being received by us or on the next working day.
Deliveries are normally made within 3-5 working days from receipt of cleared payment unless advised otherwise due to items being out of stock.
At Kathmandu Design we want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may want to return items, so below is our returns policy:
You can return all goods and receive a refund, if you do so within 7 days from the date of delivery. Return delivery costs are not refunded unless the goods are found to be faulty. Please note that the goods must be returned in their original unworn condition and with all packaging and tags etc. intact.
If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs, providing the goods are returned to us within 7 days from the date of delivery.
In all circumstances you must contact us first in writing, either by fax or email in order to inform us of your intentions. We reserve the right to refuse returns if this procedure is not followed.
Exchanged items will only be dispatched after the returned goods have been received completely.
Please ensure that you enclosed your original invoice with the items you are returning along with a note giving the reason for the return or the exchange. Please then wrap the package safely & securely and send.
In the case of a defective item, please in addition provide a full description of the fault and again, send it to us in its original condition and all packaging and tags etc. intact.
If you have any further questions on our Shipping & Returns Policy, please contact us via our contact page.